Advising about the death of a member


To advise us about the death of a member, please contact the Scheme Administrator as soon as possible. There are a number of ways in which you can do this; please choose the one that is most convenient for you.

Telephone the Member Helpline on:
0333 222 0074

Please have the member’s Pension Reference number or National Insurance number to hand, and you will be asked some security questions.


Write to the Scheme Administrator, BCSSS, PO Box 555, Stead House, Darlington DL1 9YT

In all correspondence please provide: the member’s pension reference number or National Insurance number; date of death and the name and address of the person dealing with the death. It would also be helpful to know if the member leaves a widow/widower/civil partner or someone who was financially dependent on them.

What happens next?

Once the Scheme Administrator has been advised of the pensioner’s death, they will stop payment of the pension and contact the family and ask for any missing information so they can provide details of any remaining benefits due from the Scheme.